Refund policy

Returns and refunds

We want you wearing your Flames kit, not wrestling with a returns form. If something is not right, here is how it works.

Changed your mind

To start a return, email tech@amsterdamflames.com with your order number. We will confirm the return address and next steps. Please note change of mind return fees including postage are the responsibility of the customer, unless the item is deemed faulty. You have 7 days from the day you receive your order to let us know you would like to return it by contacting us. Items must be unworn, unwashed and in their original condition with tags attached.

Refunds

Once we receive your return and check it over, we refund to your original payment method. Refunds are usually processed within 5 to 10 business days. Original shipping charges are refunded in line with your statutory rights.

Faulty or incorrect items

If anything arrives faulty, damaged or not what you ordered, tell us within 24 hours of receipt of goods. We will assess it and put it right with a repair, replacement or refund. This does not affect your statutory rights.

What we cannot accept back

Personalised or made-to-order items, such as shirts printed with a name or number, cannot be returned or refunded unless they are faulty, because they are made specifically for you.